CareerCompass Australia Privacy Policy
At CareerCompass Australia, located at Level 10, 20 Martin Place, Sydney NSW 2000, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, services, and courses. We operate under the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect several types of information to provide and improve our services. This includes:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when you register for courses, subscribe to our newsletter, or contact us.
- Payment Information: When you purchase a course or service, we collect payment information such as credit card details or bank account information. This information is processed securely by our payment gateway providers and is not stored on our servers.
- Demographic Information: We may collect demographic information such as your age, gender, education level, and career goals to better understand our audience and tailor our services.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
- Cookies and Similar Technologies: We use cookies and similar technologies to track your activity on our website and collect information about your preferences. You can control cookies through your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To provide you with the courses, resources, and support you have requested.
- Communication: To communicate with you about your account, courses, updates, and promotional offers.
- Personalization: To personalize your experience on our website and tailor our services to your interests and needs.
- Improvement: To analyze usage data and feedback to improve our website, services, and courses.
- Marketing: To send you marketing communications about our products and services, which you can opt out of at any time.
- Legal Compliance: To comply with legal obligations and respond to legal requests.
3. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive data transmitted online.
- Secure Storage: We store your data on secure servers with limited access.
- Regular Audits: We conduct regular security audits to identify and address vulnerabilities.
- Employee Training: We train our employees on data protection best practices.
Despite our best efforts, no security system is impenetrable. In the event of a data breach, we will promptly notify affected individuals and take appropriate steps to mitigate the damage, in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
4. Disclosure of Your Information
We may disclose your information to:
- Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for marketing purposes.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Privacy Officer at privacy@careercompassaustralia.com.au or call us at 1300 555 0123. We will respond to your request within a reasonable timeframe, typically within 30 days.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Australia. We will take steps to ensure that your information is adequately protected in accordance with the Australian Privacy Principles, including by using standard contractual clauses approved by the Australian Information Commissioner.
7. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and to provide personalized content and advertising. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a longer period of time.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our website.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics cookie used to distinguish users. | 2 years |
| _gid | Google Analytics cookie used to distinguish users. | 24 hours |
| PHPSESSID | Used to maintain user session information. | Session |
| cc_cookie_consent | Remembers the user's cookie consent preferences. | 1 year |
9. Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:
Privacy Officer: Amelia Stone
Email: privacy@careercompassaustralia.com.au
Phone: 1300 555 0123
Address: Level 10, 20 Martin Place, Sydney NSW 2000
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001